Lee Dee · Transcript · · Updated
CBME 1 | Lesson 4 | Part 1/3 – Transcript
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hello class and welcome to a new topic which is lesson 4 entitled the definition of teamwork empowerment engagement and motivation in this topic we will start it with the word team effectiveness according to paul a smith who is an owner of a company when we talk of a team effectiveness this talks about the quality experience of the guest with regards to availing the services of
the different team members of the organization this means that quality should stand out at the same time quality is very different from the ordinary that they are experiencing which is in short it should be a top notch so in the company of policemeat they apply this team effectiveness in order for them to come up with quality experiences or quality services rendered to their clients
the effectiveness of the team is the heart of managing and improving quality and in this sense it is actually coming from the power and the efforts of the team members considering the employees of a company in this way they have the ownership of challenges therefore they are given the opportunity to solve problems on their own and come up with decision making
in order for them to solve such problems the process of quality of decision making also depends on the lower level and not only on the top management and choosing to be successful or failing is an option for a company so it's up to you if you will be focusing on how to become successful or how to fail in your business
considering a disregard of the team members according to lew halls there are three basic rules to live by in a team effectiveness the first one is do right that means we will be dealing with the right procedures or standard operating procedures of the company in terms of the execution of the services other than that the team members should
do the best that they can so in doing the best that we can we can come up with um a quality service and not just settling for less and in this way the clients would appreciate that and of course in a team we treat others as we wanted to be treated and of course this is considered to be a must since we are trying to be
a team member and at the same time work as a team then we should know what and how to be treated well in an organization in a team everyone should be committed to the success of each other and not considering one of them which is left behind as they say united as one therefore together everyone achieves
more in this way if a team works together and works hand in hand then they can achieve quality and at the end it will reflect to their customers because considering a team is consists of a diverse skilled people wherein they're trying to contribute their most in order for quality to be achieved
the operation of the team the members are simulated encouraged to participate and cooperate and this is very important since we are set to one goal so we are boiling down to one goal which is the goal set by the whole organization secondly is to understand the direction so that we would know where we will be going and not to deviate the other ways on how to come up and to meet the goal
since we are all coming up with the same and one goal next is team members should be willing to compromise for good that means pride will be set aside and therefore everyone is compromising with each other because we all know that it is for the sake of our own company
next one is to recognize commitment people in the organization are more than willing to be committed in order for them to be maximized in terms of their productivity it is very important that each and every person in the company knows how to handle this commitment as we are saying since in the company we are
coming up with a set goal and therefore we are led by this goal in order for us to succeed in our endeavors and of course to acknowledge achievements the boss should know also how to think the employee whatever positive outcome the work is because a
positive um motivation will be given if if positive motivation will be given to the employee it will boost his or her confidence and in that way we will we will be um we will be improving at the same time since we are um motivated to do more because we are and we feel appreciated in the
workplace so the question now is how does leaders assemble and manage a successful team there are several steps to consider the very first one is to identify the objectives because if we are bound for one objective then we can be in one direction and since we are in one direction we will be um we will be gaining or
achieving the goal as one as well secondly to clarify all elements because it's very important to know what are the details of each objective so if everyone is informed with regards to the elements of the objective then we can be leading to the goal as one as well next is leadership considering the responsibilities
it is very important to be led by a boss which knows how to motivate the employees in that way all the team members will be willing to work and happy in the workplace at the same time number five is to communicate openly and honestly this is very important because we are trying to be transparent with each other in order for us to come up with
solutions to the problems we encounter and not to deny things that should not be denied so everyone is set to one goal therefore everyone should be transparent to each other another one is as the boss you should be assigning a fair task and not to come up with a heavier task for for other people whom you do not like much okay since we are considering
it as a team it should be with fair treatment number seven is establishing meeting time the place and agenda is very important that we come up with dialogues with regards to the team members in order for us to talk about our objectives and our goals and answering the question where are we going instead in in this case we will be
considering our goal and the means and ways on how to achieve these goals number eight is very important which is to collaborate in collaboration there should be teamwork there should be working hand in hand in order for us to achieve our set goal and of course lastly is to celebrate success come up with victory parties because we all deserve to be
acknowledged since we work together as one in achieving this goal another one are the team characteristics and responsibilities the team characteristics and responsibilities are subdivided into three the very first one is what we call the action group under the action group there should be a cross functional
from every affected area since um the action group would deal with the specific quality improvement targets of the company it is the idea team or the work group which is working according to its function and at the same time this is considered to be the permanent part of the organization or a department in an organization
which involves decision making and goal setting secondly we have the quality improvement team the quality improvement team is consists of the team leaders most likely the managers the lead associates the idea team at the same time and they review the recommendations if it is visible and viable or if it is sound
and effective other one is it is approving the idea team ideas and at the same time with considering the empowerment guidelines and hence they also monitor quality improvements in addition to those responsibilities by the quality improvement team they are also reporting the quality improvements to the senior management
which is the top management they recognizes the awards at the same time the successes of their people and of course they can appoint action teams while the third one which is the senior quality improvement team they are coming up with a policies and procedure for the management of quality in the daily operations of the business and of course generally they direct
the coordinate they refine and approve recommendation before we are executing it and this ends the part one of our lesson four tune in to the next video for part two thank you for watching you